Privacy Policy
This Privacy Policy explains how Jordan Matthew Gibson ("Shieldline," "we," "us," or "our") collects, uses, discloses, and retains information when you use the Shieldline application and related telephony service.
Third-party privacy and recording laws
Shieldline is designed to reveal the phone number of a caller who may have deliberately withheld it. That means use of the service affects the privacy interests of people who are not Shieldline subscribers.
Laws governing caller identification, interception, recording, transcription, disclosure, and use of telephone communications vary by jurisdiction. Call-recording consent rules also differ between so-called one-party and two-party (or all-party) consent states: some US states generally permit recording with one party's consent, while others require the consent of every party. Other rules may apply depending on where each person is located and how information is used.
You are responsible for determining whether your use of Shieldline—including listening to, retaining, sharing, exporting, or disclosing a caller's number, voicemail, or transcript—complies with the laws that apply to you and the caller. This policy is not legal advice. Consult your own qualified attorney if you need advice about your circumstances.
Information we collect
Account and subscription information
- Your mobile phone number, mobile carrier, account settings, forwarding-verification status, and authentication/session records.
- Subscription status, plan, renewal or trial dates, and payment-provider transaction or customer identifiers. We do not receive your full payment-card number from Apple or Stripe.
Caller and call information
- The phone numbers of people who call you through the Shieldline flow, including numbers that callers intended to withhold from ordinary caller ID.
- Available caller-name (CNAM), carrier, and line-type lookup results.
- Call metadata such as date and time, duration, routing and diversion information, whether caller ID was suppressed, and call disposition (for example, answered, voicemail, rejected, or blocked).
Voicemail and device information
- Voicemail audio recordings, recording duration and storage metadata, and automated machine transcriptions.
- Native iOS or Android push-notification tokens, device platform, and device-registration timestamps.
- Information you choose to send when contacting support.
How we collect information
You provide account and carrier information directly. Call and voicemail information reaches Shieldline when you configure conditional forwarding on your own line and a call is forwarded to our toll-free number. Telnyx and participating telephone carriers provide telephony signalling, recordings, and related metadata. Your device provides its push token after you grant notification permission.
How we use information
- Authenticate you and operate your Shieldline account.
- Route forwarded calls, identify eligible withheld callers, perform caller-name and carrier lookups, ring your line, apply your block list, and provide voicemail.
- Create call history, automated transcripts, push notifications, and the evidence-export content you choose to share.
- Verify and administer subscriptions, prevent fraud and abuse, enforce service limits, troubleshoot failures, secure the service, and comply with law.
Processors and service providers
We disclose data to providers that perform services for Shieldline:
- Telnyx — telephony, toll-free call handling, outbound calls, call recordings, phone-number/CNAM/carrier lookup, and SMS authentication. Telnyx receives relevant subscriber and caller phone numbers, call signalling and metadata, message destinations, and voicemail recordings.
- Deepgram — automated voicemail transcription. Voicemail audio is sent to Deepgram when transcription is enabled.
- Apple Push Notification service (APNs) and Google Firebase Cloud Messaging (FCM) — push delivery. They receive device push tokens and notification payloads. If notification previews are enabled, a payload may include a caller's identity or a shortened voicemail transcript; disabling previews keeps those details out of the notification payload.
- Apple — iOS StoreKit subscription purchase, renewal, cancellation, and transaction verification.
- Stripe — Android and web subscription checkout, billing, and customer-portal services. Stripe receives information needed to create and manage the subscription, including the subscriber phone number.
- Railway — application and database hosting, including storage and processing of account, call, voicemail, device, and subscription data on our behalf.
These providers process information under their own terms and privacy notices. Telephone carriers and payment platforms may also independently collect information from you under their own policies.
Sale, advertising, and tracking
Shieldline does not sell personal information, use collected data for third-party targeted advertising, or track users across other companies' apps or websites.
Retention and deletion
Voicemail audio and its associated voicemail record are deleted after the configured retention window. The service default is 30 days, although the operator may configure a different period. Individual call records and their voicemail can also be deleted from the app.
In-app account deletion removes the account record and associated call history, voicemail records, block list, device registrations, authentication sessions, and subscription record from Shieldline's active database. Shieldline also attempts to remove stored voicemail media. Limited residual copies may remain temporarily in provider systems, backups, security logs, or records retained to meet legal and financial obligations.
Deleting a Shieldline account does not itself cancel an Apple-managed subscription. Cancel Apple subscriptions separately in Apple ID subscription settings before or after deleting the account.
Your choices and rights
- Change notification-preview, voicemail, unmasking, and block-list settings in the app.
- Delete individual calls and voicemail or permanently delete your account in Settings.
- Disable carrier forwarding using the disable code provided for your carrier.
- Request access, correction, deletion, or a copy of your data by emailing [email protected]. We may need to verify that you control the subscriber phone number before acting.
Depending on where you live, applicable law may provide additional privacy rights and appeal options.
Security
We use administrative, technical, and organizational measures intended to protect information, including authenticated access to call records and voicemail, scoped webhook controls, and provider signature verification. No storage or transmission system can be guaranteed completely secure.
US-only service and children
Shieldline is offered only for United States phone lines and domestic US calling. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information to the service.
Changes to this policy
We may update this Privacy Policy as the service or law changes. We will post the revised policy with a new effective date and provide any additional notice required by law.
Contact
Jordan Matthew Gibson
[email protected]